Return Policy

  • Returns may be dropped off at the in arena Rockets Team Shop during normal hours.
  • Online orders can be returned through our self-serve RETURNS PORTAL
  • Customized/Personalized items are non-refundable and cannot be returned.
  • Discounted & Promotion related Items are NOT eligible for returns.
  • No Returns will be accepted after 30 days from the shipment's delivery date.

Checkout+

Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.

  • Free Return Shipping: If you need to return an item for a refund, your return shipping label is covered, and no label fee will be deducted from your refund.
  • Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim, and upon approval, receive a same-item replacement at no extra cost.

Checkout+ cannot be cancelled or refunded after purchase and will not be included in refund amounts. Coverage cannot be added to an order after it has been placed. Checkout+ is available on orders shipping within the United States. Customized/Personalized items and discounted or promotional items remain non-returnable, even with Checkout+. Package Protection still applies to these orders if your package is lost, stolen, or damaged in transit.

We have a 30-day return policy and our goal is to make your return simple and easy. Simply return the packing slip included with your package along with any item from your order in original condition, with tags attached, for a refund; original condition determined by RocketsShop. If you purchased Checkout+ at checkout, your return shipping label is covered. If you did not purchase Checkout+, you are responsible for the cost of return shipping. A shipping label will be sourced through our Returns Portal, which will be deducted from your refund if the label is used.

It will take 2-10 business days from the date received for the refund to appear on your credit/debit card statement. RocketsShop is not responsible for items damaged or lost in return shipment.

Submit a return request

To start a return, visit our RETURNS PORTAL

  1. Enter your order number and the email address used on the order.
  2. Select the item or items that you want to return.
  3. Select a return reason and add a note for the store.
  4. Submit your request.

Your return request will then be reviewed by our processing department. If your return requires shipping, you will receive an email with shipping instructions and a return shipping label. Once product is received in our distribution center, your order will be refunded. Please allow 3-5 business days for your funds to be returned to the original form of payment.

Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or not what you ordered, please start a return in our Returns Portal and indicate that your return reason is due to "Faulty Item Received" or "Incorrect Item Received" as your return reason. We will cover the cost of the return shipping label for these returns, whether or not Checkout+ was purchased.

In-Arena Purchases:

We have a 30-day return policy and our goal is to make your return simple and easy. Simply return the item in original condition, with tags attached, for a refund; original condition determined by Rockets Team Shop.  Must have original receipt for return to be processed.

Team Store Hours:

Tuesday: 11am-5pm

Wednesday: 11am-5pm

Saturday: 10am-3pm.

Please note: Rockets Team Shop Is Closed On Concert & Event Days

Click here for more information.

The Rockets Team Shop is located inside Toyota Center:
1510 Polk Street
Houston, TX 77002

Our entrance is at the corner of Polk and La Branch Street. Street parking is available.

Please Note:

  • All discounted merchandise purchases are final sale. These items may not be returned or exchanged. 
  • If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. Please contact our customer service team to arrange for the return.
  • If you are returning manufacturer defective merchandise, or we sent you the wrong item, we will cover the cost of return shipping. Please start your return in our Returns Portal and select the appropriate return reason.
  • All returned merchandise is subject to quality inspection and we will not accept worn/damaged merchandise for a refund. If we determine at our sole discretion that the merchandise returned is not eligible for refund, customer will be notified and must supply the RocketsShop with a prepaid shipping label or can also purchase a prepaid label for $8.00 in order to receive their items back.
  • Original shipping charges are not included in the refunded price. 
  • If items are returned by USPS because of an incorrect address, the original purchaser will be responsible for paying the additional shipping cost to resend the order. If we receive no response from the customer after 30 days, the order will be refunded minus the shipping expense.
  • Purchases made via the online store must be returned to the address listed on the packing slip included in your package. 
  • If items are returned after our 30 day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A merchandise credit or refund will not be credited to your account.
  • Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice.
  • Manufacturer Direct Items have a different return policy, for more information please visit Manufacturer Direct Returns.
  • WE ARE NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) ("ERRONEOUS RETURN"). If we nevertheless receive and accept an Erroneous Return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you. Once received, we will use commercially reasonable efforts to notify you and hold the Erroneous Return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment of the Return Fee, if any, during that time, we may destroy the Erroneous Return or donate it to a charity of our choice.