Privacy Policy

Last Updated: December 2024 

ABOUT THIS PRIVACY POLICY

This Privacy Policy explains how the Rocket Ball Org (collectively, “we,” “our” or “us”) processes personal data about individuals in connection with providing our products and services, including through the Rockets Shop at www.rocketsshop.com and our Rockets mobile application (together, the “Online Services”) and any other time you may interact with us (together, the “Services”).  The Policy describes the type of personal data we obtain, how we may use the data, to whom we may disclose it, the choices available regarding our use of the data, and other information about our privacy practices.

The “Rocket Ball Org” includes Fertitta Entertainment, Inc., Fertitta Sports Entertainment, LLC, Rocket Ball, Ltd. TJF Rocket Ball, Inc., TJF Class A Holdco, LLC, TJF CCSE, LLC, Houston Sports Network, LLC, 125 Services, LLC, Clutch City Foundation, Clutch City Sports & Entertainment, L.P.

By using any of the Services, you acknowledge that you have read and agree to this Policy. 

Note that if you are using our www.rockets.com website, you will be subject to the Privacy Policy found here. If you are using our www.toyotacenter.com website, you will be subject to the Privacy Policy found here.

2. PERSONAL DATA WE OBTAIN

The types of personal data we collect include:

    • Contact information, such as name, email address, postal address, government identification, phone number and other similar contact data.
    • User credentials, such as username, user ID, password, password hints and similar information used to create an account and authenticate users of the Online Services.
    • Demographic data, including race, age and gender.
    • Payment data, such as credit card information and billing address.
    • Device data and online activity information, as described in the Interest-Based Advertising Choices section below.
    • Location information, such as general location information and precise geolocation data, if you opt into the tracking of your precise geolocation.
    • Commercial information, such as products or services purchased, obtained or considered, games or events attended, or other purchasing or consuming histories or tendencies, or feedback provided in conjunction with one of our Services.
    • Interests and preferences, including inferences, such as information about your favorite teams and players, favorite events, your home city, or your communications preferences. In addition to what you provide directly, we infer your interests and preferences from other data we collect, such as the content and advertisements you interact with while using the Online Services.
    • Online account information, including social media information, which we receive from third-party online services (for example, social media platforms) when you connect your use of our Online Services through their services.
    • Communications and interactions, such as information you choose to provide to us in emails and other communications or interactions with us (for example, customer service inquiries, product reviews, our automated chat features, and other feedback regarding our products and services), surveys you complete, registration or sign-up forms you submit, and other features of the Online Services.

We collect this personal data when you use our products and services or interact with us, such as through the Online Services or while otherwise interacting with us.  You may provide personal data to us directly, such as when you submit your information through the Online Services or communicate with us, and through automated means as described below.  We also obtain your personal data from other sources, including our affiliates, the NBA Family (defined below), our partners, our customers, our vendors, third-party online services, social media platforms, data brokers, and public sources.  In addition, we may obtain other personal data about you in ways that we describe at the time of collection.

The “NBA Family” includes the National Basketball Association (“NBA”), the Women’s National Basketball Association (“WNBA”), the NBA G League (“G League”), the NBA 2K League and the Basketball Africa League, and each of their respective affiliates.

Automated Data Collection

When you interact with our Online Services or open our emails, we may obtain certain information by automated means, such as through cookies, web server logs, web beacons (including pixels and tags), technology to review how fans interact with our Online Services, scripts, and other technologies.  These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with the Online Services; (3) provide you with advertising for products, services, tickets, programs, or events that might be of interest to you; (4) tailor the Online Services to your preferences; (5) measure the usability of the Online Services and the effectiveness of our communications; (6) authenticate your identity, protect against fraud, and provide our products and services; and (7) otherwise manage and enhance our products and services and help them work properly.

We may use these automated technologies through our Online Services to collect information about your device, browsing actions, usage patterns, and location, such as: your device IP address, location information, unique device identifiers, device type and model, device characteristics and settings, browser settings and characteristics, operating system type and version, language and country preferences, software installed on the device, usage statistics, error reports, referring emails and web addresses, and other device details. We also may obtain information about your interactions with our Online Services, such as the pages or portions of the Online Services you visit, links you click, programs or features of our Online Services you access or use, emails you open, content you engage with, referring or exit URLs, dates and times of usage, frequency and duration of your interactions, session information, clickstream and page-scroll data, and other information about your interactions with our Online Services.

Your browser may tell you how to be notified about certain types of automated technologies and how to restrict or disable them. Please note that without these technologies, you may not be able to enjoy all of the features of our Online Services. For mobile devices, you may be able to manage how your device and browser disclose certain device data by adjusting the privacy and security settings on your device.

We also may collect your device’s geolocation information. Your device’s operating system or web browser may provide you with a notification when our apps or websites attempt to collect your location. Please note that if you decline to allow our Online Services to collect your precise geolocation, you may not be able to use all the features through our Online Services.

2. HOW WE USE PERSONAL DATA

We use personal data for the following legitimate business purposes:

  • Operating our business.  We use personal data to operate our business, including providing, tailoring, and improving our products and services.  Specifically:
    • To deliver location-based products and services and comply with territorial restrictions.
    • To enhance and personalize fan experiences and enjoyment when using our products and services, including the Rocket Ball Org’s owned and operated or controlled platforms.
    • To better understand fan preferences when using our products and services, including the Rocket Ball Org’s owned and operated or controlled platforms.
    • To allow you to participate in interactive features when you choose to do so.
    • To compile, deidentify, or aggregate personal data for our business purposes.
    • For analytical and research purposes, such as to better understand our fans and how they use the Online Services. This allows us to improve and expand our products and services.
    • To build predictive models, which allow us to tailor our products and services based on the data we have about how our fans’ use our products and services, as well as to tailor our marketing and advertising campaigns.
  • Communicating with you. We use personal data to communicate with you, including responding to your requests or inquiries and delivering personalized news, updates, and other types of communications, provide customer support and other services through our automated chat features and maintain transcripts of chat communications.
  • Marketing and advertising.  We use personal data for our marketing and advertising purposes, as well as for our partners and other parties who advertise on our Online Services.  Specifically:
    • To send you promotional messages and deliver advertisements about products, services, programs, or events. The Rocket Ball Org, the NBA Family, and/or our partners may offer these products, services, and other promotions. We may determine which promotional messages and advertisements you see based on personal data that we collect or receive about you, such as your demographic data, location data, usage data, interests, and preferences.
    • To conduct internal and market research, identify usage trends, and determine marketing and advertising campaign effectiveness.
  • Security, compliance and enforcement. We use personal data for security, legal, regulatory, compliance, and enforcement purposes.  Specifically:
    • To protect the safety and security of our fans, products, and services.
    • To detect and prevent abuse, fraud, or other unlawful or unauthorized activities.
    • To resolve disputes.
    • To comply with legal and regulatory obligations.
    • To enforce our agreements, including our policies and terms of use, that govern your use of our products and services.

Where we have a contract with you, we process your personal data as necessary to perform our contractual relationship with you, provide our products and services, and manage our customer relationships, including for the following purposes:

  • Operating our business. Specifically:
    • To create and maintain accounts, as well as process your registration for events and with our Online Services.
    • To fulfill transactions that you request.
    • To diagnose and fix problems with our Online Services and provide other customer support services.
  • Communicating with you. Specifically:
    • To respond to your request if you contact us with a question or concern.
    • To provide information about your account, your use of our products and services, or other transactions that you request.

We may also use personal data in other ways we describe when we collect personal data, or when we have otherwise obtained consent.  We may also aggregate, merge, co-mingle, or otherwise combine personal data for the uses described above.

This Privacy Policy is not intended to cover deidentified data. To the extent we process deidentified data, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.

4. HOW WE DISCLOSE PERSONAL DATA

We disclose the personal data described above for the following purposes:

Among the NBA Family and Rocket Ball Org.  We disclose personal data among the companies within the NBA Family and Rocket Ball Org, to provide and improve our products and services, to build predictive models to better understand our fans, to send promotional messages and advertisements about products and services that may be of interest to you, and for other purposes consistent with this Privacy Policy.

To Provide the Services.  We sometimes engage or partner with other companies to operate and help provide our products and services or to perform certain functions on our behalf.  We disclose personal data to vendors and other business partners to perform services for us on our behalf, such as support services related to technology, communications, payment processing, advertising and marketing, analytics, automated chat providers, fraud and security, and customer relations. We also work with third parties to operate our products and services and may provide these companies with access to personal data to perform their functions.

With Partners and Third Parties. We may disclose personal data to certain business partners for advertising and marketing purposes, including so that they can provide individuals with special offers, promotions, and other materials that may be of interest to them. We disclose personal data to partners and third parties as part of marketing and advertising on and off the Online Services. We may also use third parties to serve advertisements on the Online Services and on third-party platforms. These third parties may set their own cookies or similar technologies to collect information about users’ online activities over time and across apps and websites. Please see the Your Choices and Rights section for additional information on the rights to opt out of these disclosures of personal data.

As part of a change in business structure.  In the event of a sale, merger, acquisition, reorganization, or similar event, or in contemplation of such an event (for example, due diligence), personal data may be transferred or otherwise disclosed.

When necessary under certain circumstances.  We may disclose personal data when we believe that disclosure is necessary to:

  • Comply with applicable law or respond to valid legal process.
  • Protect the safety and security of our fans or our products and services.
  • Prevent fraud, abuse, or other unlawful or unauthorized activities.
  • Protect our rights or property, or those of third parties, including enforcing the terms of our agreements.

We may also disclose personal data for any other purpose as communicated at the time of collection, or when we have otherwise obtained consent.

5. YOUR CHOICES AND RIGHTS 

You may have certain rights and choices regarding how we collect, use, disclose and otherwise process your personal data.

Communications Choices.  You can choose whether you wish to receive promotional messages from the Rocket Ball Org and which types of messages you wish to receive.  If you receive promotional messages from us and would like to opt out, you may do so by following instructions within those messages.  Please note that these preferences do not apply to informational or transactional communications regarding our products and services.

Interest-Based Advertising Choices.  We may allow third-party companies to serve ads and/or collect certain information when you visit our Services. These companies may use information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) collected during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of interest to you. These companies may also tie identifiers associated with a particular browser or device to identifiers associated with other browsers or devices used by the same user or household (e.g., a device identifier associated with a user’s computer may be tied to the device identifiers of that user’s tablet and phone) in order to measure and target advertisements tailored to user interests across their devices and to send personalized marketing communications. These companies typically use a cookie, tracking pixels or third party web beacons to collect this information. These companies may also serve advertisements to you, using other personal information, such as your email address. Our systems do not recognize "Do Not Track" signals, but several of these third party companies who utilize these cookies or beacons on our web sites enable you to opt out of this behavioral advertising. To learn more or opt out from these companies you can visit http://www.networkadvertising.org/choices and www.aboutads.info/choices/.

Sales and Targeted Advertising.  As described in the Interest-Based Advertising Choices section, we may disclose your personal data by allowing certain third parties (such as online advertising services, social networks, and data analytics providers) to collect personal data through automated technologies on our Online Services for targeted advertising purposes.  We also may disclose your personal data to others within the NBA Family and the Rocket Ball Org and our partners for their own marketing purposes.  These kinds of sharing activities may be considered “sales” under certain laws. They also may be considered sharing or processing of personal data for targeted advertising under applicable law.

Depending on where you reside, you may have the right to opt out of the sale of your personal data or sharing or processing of your personal data for targeted advertising.  See our United States Privacy Rights section for more information.

Other Choices.  If you choose not to provide personal data that is necessary to provide certain features of the Online Services, your use of the Online Services may not include those features.

You can choose not to disclose certain location data by adjusting the settings on your device.  Please note, however, that if you choose not to disclose this data, you may not be able to access or use our location-based Online Services.

You can choose to limit the data that third-party services (for example, social media platforms) disclose to us using the options the applicable third-party service provides to you (for example, the options a third-party social media platform provides when you connect your social media account with the Online Services).  You can also disconnect your use of the Online Services from the third-party service using the options the applicable third-party service provides its users.  Please note, however, that if you disconnect your use of the Online Services from the third-party service, that will not delete the personal data we may have previously collected while you were connected.

 

6. DATA SECURITY

We maintain administrative, technical and physical safeguards designed to protect personal data against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security and encourage you to use websites and share information with caution.

7. THIRD-PARTY SITES AND FEATURES

Our Online Services may contain links to, or integrations with, other websites, platforms, or services (such as social media platforms) that the Rocket Ball Org does not operate or control.  These services and third-party features operate independently from us.  This Privacy Policy does not apply to those third parties.  The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these third parties, which we strongly suggest you review.  We are not responsible for the information practices of these third parties.

8. CHILDREN AND PARENTS

Our Online Services are not directed at children under the age of 16, and we do not knowingly collect personal data from children under the age of 13.  For certain activities in which children are allowed to participate (for example, youth clinics, camps, kids clubs, and community outreach events), any request for personal data (such as registration data) is intended for and directed to the parent or legal guardian.

If you have reason to believe that a child under the age of 13 has provided personal data to us without parental consent, please contact us using any of the methods described in the How to Contact Us section to request that we delete the personal data.

9. DATA TRANSFERS

Personal data the Rocket Ball Org collects may be stored and processed in the region in which it is collected, in the United States, and in any other region where we or the NBA Family maintain major operations.  We take steps to help ensure that the personal data we collect under this Privacy Policy is stored and processed in accordance with this Privacy Policy regardless of where the data is located.  Such personal data may be transferred to the offices and servers of the NBA Family, the Rocket Ball Org and our authorized third-party service providers.

10. CHATBOT TECHNOLOGY

We use chatbots to help provide customer service and support, including through the use of a virtual assistant.  A chatbot is a software application that mimics human conversations in text or voice interactions on our website or through our customer service hotline.  It enables the communication between a human and a machine, which can take the form of messages or voice commands.  The chatbot is designed to work without the assistance of a human operator. If you use our chatbot service, we will collect any personal data you provide to use. We will also create and store a transcript of your chat interaction with us.  We also share that record with our third-party chat service provider. We use these transcripts and the information you provide for quality control, customer service, analytics, fraud prevention, and security.

11. NOTICE TO RESIDENTS OF THE EUROPEAN ECONOMIC AREA, THE UNITED KINGDOM AND SWITZERLAND

The entity responsible for the processing of your personal data Rocket Ball Ltd.

EU Representative.  Our EU Representative is Diego Mommaerts, Legal Manager with EDPO.  Our EU Representative may be contacted by phone at +32 472 01 95 11 or email at  diego.mommaerts@edpo.com.

UK Representative.  Our UK Representative is Diego Mommaerts, Legal Manager with EDPO UK.  Our UK Representative may be contacted by phone at +32 472 01 95 11 or email at  diego.mommaerts@edpo.com.

 

We use the personal data we collect about you to pursue the following purposes, which are necessary for the performance of the contract between us to provide you with the products or services you requested or which we consider in our legitimate interests:

  • To enable you to register to our Online Services;
  • To send you transaction-related emails or push notifications;
  • To offer you the features for which you provide information;
  • To handle any request you may have to our consumer services such as resolving your problem or question, manage any complaints or deal with any feedback you may provide us;
  • For statistical analysis of aggregated data to help us segmenting our offering and develop our products and services;
  • To better understand the way in which our Online Services are working, to offer better experience to you when using our Online Services, to create statistics in relation to the use of the Online Services, and our other services and offerings in general; and
  • To help us diagnose technical and service problems and administer the Online Services.

Based on your voluntary consent, we also use:

  • your browsing data to better understand your profile, interests, preferences to enhance your user experience and facilitate your experience and offer you relevant information and promotional materials and interest-based advertising; and
  • your personal data and combine it with third-party data to send you personalized emails and push notifications tailored to you and your interests.

In order to comply with our legal obligations, we may also use some of your personal data to detect and prevent illegal uses, abuse, spam, fraud, security incidents and other harmful activity or government or court orders.

In accordance with the GDPR, EEA/Swiss/UK data subjects have the following rights:

  • If the processing of personal data is based on your consent, the right to withdraw consent for future processing of that data;
  • The right to request access to and rectification of your personal data;
  • Subject to limitations as provided for in the GDPR, the right to request restriction of the processing of your personal data;
  • Subject to limitations as provided for in the GDPR, the right to request erasure of your personal data;
  • The right to receive, in a structured, commonly used and machine-readable format, the personal data you have provided to us based on your consent or a contract, and have such information transmitted to another company, where technically feasible (Data Portability);
  • If you are not satisfied with our response, you also have the right to lodge a complaint about the processing of your personal data with a local data protection authority;

To submit requests to exercise these rights, please complete the form located here: https://houstonrockets.formstack.com/forms/data_privacy_request.

We may transfer your personal data from the EEA, Switzerland, or UK to other jurisdictions as described in the Data Transfers section of our Privacy Policy.  Our practice when transferring personal data is to put in place appropriate safeguards as required by applicable law, such as relying on Standard Contract Clauses (Article 46 of the EU General Data Protection Regulation, the “GDPR”) or, in exceptional cases, individual consent (Article 49 of the GDPR). Subject to applicable law, you may obtain a copy of these safeguards by contacting us as described below.

You also have a right to make a complaint to a data protection supervisory authority, in the member state or country where you work, normally live, or where any alleged infringement of data protection laws occurred.  The UK supervisory authority is the Information Commissioner's Office (ICO). You can visit their website at www.ico.org.uk. If you are in the EU, you can find your local data protection authority here.  If you are in Switzerland, you can find your local data protection authority here.

12. United States Privacy Rights

If you are a resident of California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, Virginia, you may have certain additional privacy rights under the applicable privacy laws in your state (“State Privacy Laws”). This section generally describes those rights and how you can exercise them. For purposes of this section, personal information shall be equivalent to personal data.

These rights are not absolute. In some situations we may not be able to process your request. This may include if a legal exception applies. We’ll let you know when or if a right doesn’t apply to you. You will not be discriminated against for exercising a privacy right. Those rights are:

  • Access: to learn the categories of information we collect and use, and for those in California, the categories of sources of collection and disclosure and the business purpose for collection;
  • Portability: a copy of or specific pieces of personal information collected;
  • Deletion: to have us delete information we collected from you; and
  • Correction: asking us to fix your information.

We will also maintain a record of your rights requests.

Please note that if we delete your personal information, some of our Services will not work the same. For example, your previous opt out requests will not be saved and saved preferences and information will no longer be available.

Exercising your Rights:

To exercise your rights, submit a verifiable consumer request to us by either:

Your verifiable consumer request must:

  • Provide sufficient identifying information (including full name, postal address, and email address) to allow us to reasonably verify you are the person about whom we collected and retained personal data, and/or your authority to make such request on behalf of the data subject, and
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Note that we will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request or to review and comply with the request.

You may authorize someone to act as your agent and submit a request on your behalf. Due to the sensitivity of such requests, you must verify the agent’s authorization before we will act. Accordingly:

  • You or your agent must supply proof that the agent is registered with the Secretary of State to act on your behalf; or
  • You or your agent must supply other written permission for a specific agent to act on your behalf; and
  • We will use your email address to connect directly with you to verify agent identity and authority.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm with a level of confidence appropriate to the sensitivity of the information that the personal information we have collected and retained in our systems and databases relates to you.

Making a verifiable consumer request does not require you to create an account with us, but if you have an account with us, we may require you to log-in to such account in order to verify your identity or authority or to provide or delete your information.

Right to Opt-out of the Sale or Sharing of Personal Information

Residents of certain jurisdictions have the right to opt out of the “sale” or “sharing” of their personal data, as such terms are defined under State Privacy Laws.

Under California law, “share” means disclosing your personal information by us to a third party for cross-context behavioral advertising, in exchange for money or anything else of value. Thus, when we use the term “share” under this section, we are using it in the narrow meaning of how it is defined under California law. Other State Privacy Laws do not use the term “share,” but describe the concept as using personal data for targeted advertising.

The term “sell” has a different meaning under certain State Privacy Laws. For example, under the laws of California and Colorado, “sell” means exchanging your personal data by us with a third party for money or anything else of value, while under Virginia law, “sell” is the exchange of personal information for money only.

Currently, we participate in digital advertising networks to deliver advertising that is tailored to your interests. The participation in certain ad networks can constitute a “sale” or “sharing” of personal data under State Privacy Laws. The categories of third parties to whom information may be disclosed in this context is our third party partners (e.g., advertisers and marketing partners and data analytics providers).

We may “sell” and/or “share” the following categories of Personal data:

  • Online Identifiers;
  • Geolocation information;
  • Internet/electronic activity;
  • Commercial information.

To opt-out of cookie and tracking technology-based sales and sharing, you will need to disable cookies set by third parties on our websites. Exercising your rights through our webform or toll-free number will not opt you out of this sharing because we may not be readily able to associate your personal information with all of your IP addresses or Device IDs. To complete your opt-out, please click the Cookie Preferences link at the bottom of our webpages and change your cookie preferences to turn off the cookies listed in the Sale/Sharing of personal information section.

You can also opt-out by broadcasting the Global Privacy Control (on the browsers and/or browser extensions that support such a signal). Note that we will only apply the request to that specific device or browser and only for cookie or pixel-based selling and sharing of personal data, and will need to turn it on for each browser you use.  We may not be readily able to associate an opt-out preference signal with other personal data such as your email address. Thus, please refer to the “Exercising Your Rights” section above if you would like to extend your opt-out request beyond the online advertising practices described above. 

Please note that your opt-out preferences are website/device specific. If you clear your cookie history on a particular browser or device, your opt out request will no longer be saved.

Please note that, otherwise, we do not presently exchange personal data for money with anyone, nor do we otherwise “share” or “sell” personal information, as such terms are defined under applicable State Privacy Laws.

Right to Opt-out of Profiling

You may - subject to certain exceptions - have a right to opt out of forms of automated processing performed on Personal data to evaluate, analyze or predict personal aspects related to your economic situation, personal preferences, interests, reliability, behavior, location or movements (“Profiling”).

We engage in cookie-based or digital advertising-based Profiling. To opt out of this practice, please follow the instructions detailed above regarding opting out of the sale or sharing of your personal data.

We may also engage in Profiling when we assess your interaction with our Online Services for the purpose of providing you information on additional products and services which may be of interest to you. Note, you can opt out of marketing emails as explained in the “Your Choices and Rights” section above.

We do not otherwise engage in Profiling.

Right to Limit Disclosure of Sensitive Personal data

Residents of some jurisdictions (e.g., California) have a right to limit the processing of their Sensitive Personal Information (as defined by the applicable State Privacy law). We do not collect or process Sensitive Personal Information for inferring characteristics or use or disclose Sensitive Personal Information for purposes other than those permitted by law.

Right to Appeal

You have a right to appeal our decision on a privacy rights request. If we were unable to fulfill your request, you may appeal our request by submitting our web form available at https://houstonrockets.formstack.com/forms/data_privacy_request within fourteen days of our decision, and provide a detailed reason for your appeal, as well as your state of residence.

Financial Incentives

We may offer various financial incentives permitted by State Privacy Laws that can result in different prices, rates, or quality levels. Any permitted financial incentive we offer will reasonably relate to your Personal data's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Shine The Light. The California Shine the Light law (Cal. Civ. Code § 1798.83) permits residents of California to request certain details about how their information is shared with third parties for the third-parties’ direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at privacy@rocketball.com and include “CA Shine the Light” in the subject line of your email.

Notice to Nevada Residents/Your Nevada Privacy Rights

If you are a Nevada resident, you may request that we stop selling certain categories of personal information that we collect. We do not currently sell your personally identifiable information as those terms are defined under Nevada law. However, if you wish to submit a request to opt-out of the sale of such information if we were to engage in such a sale in the future, you may submit your request in writing using our webform.  For all requests, you must provide us with your name, email address, phone number, and mailing address so that we can verify your identity by matching the information we have collected against the information you have provided. Failure to provide all of the foregoing information may prevent us from processing your request. 

Financial Incentives

We may offer various financial incentives permitted by State Privacy Laws that can result in different prices, rates, or quality levels. Any permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

 

13. RETENTION OF PERSONAL DATA

To the extent required by applicable law, we retain personal data for as long as necessary to provide our products and services and fulfill the transactions you have requested, or for other business purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements.  Because these factors vary for different types of personal data, actual retention periods may vary.  The criteria we use to determine the appropriate retention periods take into account how long the personal data is needed to provide our products and services, the applicable statute of limitations and records retention requirements under applicable law.

14. CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time to reflect changes in our business, products or services, or our practices and procedures.  If we do make changes, we will post any changes on this page and indicate the date on which the Privacy Policy was last revised.  We encourage you to review this Privacy Policy periodically.

15. HOW TO CONTACT US

If you have questions or concerns about this Privacy Policy or how we collect, use and disclose personal data, you may contact us by any of the following methods:

  • By writing to us at Rocket Ball Ltd., 1510 Polk Street, Houston, TX 77002 (ATTN: Legal Department).
  • By sending an email at privacy@rocketball.com; or
  • By calling us at (844) 588-1818.